1. Introduction and Commitment

A & C Christofi Ltd (“ACC CY,” “we,” “us,” or “our”) is fully committed to ensuring digital accessibility for all individuals, including those with disabilities. We believe in providing equal access to our digital services and information, aligning with our professional values as a leading accounting and advisory firm.

Our commitment extends to achieving conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and compliance with applicable accessibility regulations, including:

• EU Web Accessibility Directive (Directive (EU) 2016/2102)
• European Accessibility Act
• UK Equality Act 2010 and Public Sector Bodies Accessibility Regulations 2018 (where applicable)
• Cyprus accessibility requirements
• International web accessibility standards

2. Accessibility Measures and Features

2.1. Design and User Experience

We have implemented comprehensive accessibility features, including:

• Clear Navigation: Consistent layout and intuitive navigation structure
• Readable Typography: Legible fonts with appropriate sizing and spacing options
• Color Contrast: Sufficient color contrast ratios for users with visual impairments
• Responsive Design: Optimization for various devices and screen sizes
• Focus Indicators: Clear visual focus indicators for keyboard navigation

2.2. Technical Implementation

Our technical accessibility measures include:

• Semantic HTML: Proper heading hierarchy (H1-H6) and semantic markup
• Alternative Text: Descriptive alt text for informative images
• Keyboard Accessibility: Full keyboard operability for all interactive elements
• ARIA Implementation: WAI-ARIA labels and roles for complex components
• Form Accessibility: Properly labeled form fields and error identification
• Timeout & Session Controls: Interactive tools include adjustable timeout settings and warnings (WCAG 2.2).
• Keyboard Trap Prevention: All interactive components are tested to ensure users can navigate in and out using the keyboard alone.

2.3. Organizational Measures

We maintain accessibility through:

• Staff Training: Regular accessibility training for content creators and developers
• Accessibility Testing: Ongoing automated and manual accessibility audits
• Content Governance: Accessibility considerations in content creation processes
• Continuous Monitoring: Regular review and improvement of accessibility features

Maintenance Accessibility Controls

During platform updates or maintenance windows, we strive to maintain accessibility. Where temporary disruption is unavoidable, accessible alternatives and prior notifications are provided.

3. Conformance Status and Evaluation

3.1. Current Conformance Status

• Status: Partially conformant with WCAG 2.1 AA, with active remediation underway.
• Reason for Partial Conformance: A limited number of legacy documents and third-party media are not yet fully accessible.
• Objective: Full WCAG 2.2 AA conformance by Q1 2026.
• Last Evaluation: October 11, 2024
• Next Evaluation: April 2025 (biannual schedule)

3.2. Evaluation Methodology

We employ a comprehensive evaluation approach:

• Automated Testing: Using industry-standard tools including WAVE, Axe, and Lighthouse
• Manual Testing: Expert review by accessibility specialists
• Assistive Technology Testing: Compatibility testing with screen readers (NVDA, JAWS, VoiceOver)
• User Testing: Involvement of users with disabilities in testing processes
• Cross-Browser Testing: Compatibility across major browsers and devices

4. Known Limitations and Improvement Plan

4.1. Current Limitations

We are actively addressing the following accessibility barriers:

Accessibility Exceptions (EU WAD Art. 5)

Certain content may be temporarily exempt where accessibility remediation would impose a disproportionate burden or where dependencies lie with third-party providers. These cases are documented internally and reviewed quarterly.

4.2. Continuous Improvement

We are committed to:

• Regular accessibility audits and updates
• Progressive enhancement of existing features
• Proactive implementation of new accessibility standards
• Responsive addressing of user feedback

5. Feedback and Support

5.1. Contact Information

We welcome and encourage feedback on accessibility:

Accessibility Coordinator
A & C Christofi Ltd
Email: accessibility@acccyp.com
Telephone: +357 25 000000
Address: 37 Nicou and Despinas Pattichi Avenue, Evi Court, 3rd Floor, Offices 302–303, Limassol, CY-3071, Cyprus

5.2. Response Commitment

• Acknowledgement: Within 2 business days of receipt
• Substantive Response: Within 5 business days
• Resolution Timeline: Dependent on complexity, with regular updates provided

6. Alternative Formats and Accommodations

6.1. Available Alternative Formats

We provide content in alternative formats upon request, including:

• Large Print: Documents in enlarged font sizes
• Accessible PDF: Properly tagged and structured PDF documents
• Audio Recordings: Audio versions of text content
• Electronic Text: Screen-readable text files
• HTML Alternatives: Web-based alternatives to document content
• Braille: Available for essential documents upon specific request

6.2. Personal Assistance Services

We offer:

• Guided Assistance: Personalized help with website navigation
• Telephone Support: Assistance with completing online forms and processes
• Extended Time Accommodations: Additional time for online service completion
• Alternative Communication Methods: Various channels to suit individual needs

7. Compatibility and Supported Technologies

Our website is designed to be compatible with:

• Screen Readers: Latest versions of JAWS, NVDA, VoiceOver, and TalkBack
• Web Browsers: Current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge
• Operating Systems: Windows, macOS, iOS, and Android
• Input Methods: Keyboard-only navigation, voice recognition software
• Assistive Tools: Screen magnification, reading support tools

Assistive Technology Disclaimer

While we aim for broad compatibility, assistive technologies vary significantly by user configuration. Some combinations of browser, OS, and AT may not perform as expected. We continuously test the most commonly used configurations.

8. Formal Complaints Procedure

8.1. Complaint Submission

If you are not satisfied with our accessibility response, you may submit a formal complaint to:

Compliance Officer
A & C Christofi Ltd
Email: compliance@acccyp.com

8.2. Complaint Handling Process

We guarantee:

• Acknowledgement: Formal complaints acknowledged within 3 business days
• Investigation: Thorough investigation of accessibility concerns
• Response: Written response with findings within 14 business days
• Resolution: Implementation of corrective measures where appropriate
• Appeal Process: Clear process for appealing decisions

9. Policy Administration and Review

9.1. Regular Review Schedule

This Accessibility Statement is reviewed:

• Annually: As part of our compliance program
• After Major Updates: Following significant website changes or redesigns
• Regulatory Changes: When accessibility laws or standards are updated
• User Feedback: Based on patterns in accessibility feedback

9.2. Update and Communication Process

Updates to this Statement will:

• Be posted immediately with new effective dates
• Include clear documentation of changes
• Be communicated to relevant stakeholders
• Maintain version history for reference

9.3. Implementation and Monitoring

We maintain:

• Clear accountability for accessibility implementation
• Regular monitoring of accessibility compliance
• Staff training and awareness programs
• Continuous improvement based on user feedback and technological advances

10. Legal Framework

This Statement is prepared in accordance with:

• EU Web Accessibility Directive (Directive (EU) 2016/2102)
• European Accessibility Act (Directive (EU) 2019/882)
• Cyprus accessibility obligations
• UK Equality Act 2010 (where relevant)
• UK Public Sector Bodies Accessibility Regulations 2018 (where applicable)
• WCAG 2.1 and 2.2 AA guidelines

This Website Accessibility Statement was formally adopted on October 11, 2024, and becomes effective 1 December, 2025. It represents our comprehensive commitment to digital accessibility and replaces all previous accessibility statements. Replace +357 25 000000 with your official business telephone number before publication and implementation.